The phone ringing while there’s a queue at the counter.
Opening hours, rotas, availability, the status of orders: almost every call is the same questions. Chattoo answers the phone for you and leaves you the transcript, so at the counter you stay with the customer in front of you.
The three questions you get every day
“Do you have this product?”
“Has my order arrived?”
“How late are you open? Are you on the night rota?”
It answers these on the first ring. It passes the rest on to you.
The channel that matters here: the phone
Opening hours, rotas and night service
The most frequent question of all, taken away from the counter.
Availability and orders
Whether a product is in stock, and where the customer’s order has got to.
Transcribes every call
Who called, what they asked, what they were told. All in writing.
