How to handle the requests that arrive by chat, social and phone. Practical things, written for the people who actually answer.
We write about handling customer requests. No theory, no grand claims: things you can apply on Monday morning.
The phone rings while the dining room is full, and the booking is lost. How to let an assistant capture date, covers, time and allergies while you work the floor.
Reception spends half the day on the phone booking appointments while other calls go unanswered. How to move request capture to WhatsApp without losing control of the diary.
App, Business or API: the three versions of WhatsApp are not the same thing. Which one lets an assistant reply for you, what it really costs, and what to prepare first.
How it works 7
An AI that answers for your business on any channel: WhatsApp, Messenger, Instagram, Telegram, email, website chat and phone. You set it up once by writing what you do and how it should introduce itself, and from then on it answers everywhere.
No. You write what your business does and how Chattoo should introduce itself. There’s nothing to draw.
No. What you have already written also works on the new channel, with no extra work and no per-channel cost.
Yes, there’s only one. The channel changes, not the answers.
Yes, at any time. You update the information and from that moment it answers differently on every channel.
Automatic replies always send the same message. Chattoo understands what it is being asked and answers with your business’s information.
Those are built on fixed flows and get stuck as soon as a question goes off script. This one starts from your business’s information, so it also answers what you hadn’t anticipated.
The phone and people 5
Yes. It answers calls and voice messages, and leaves you a written transcript of both.
If the caller wants to speak to a person and you’ve set up an operator, Chattoo puts the call through; if nobody answers, it takes the request and notifies the operator, with the transcript and the contact number.
It books them. It connects to your calendar, sees real availability and sets the appointment. It doesn’t leave you a request to copy out by hand.
In chat it hands the conversation over to your staff. On the phone it puts the call through to the operator, if you’ve set one up; if nobody answers, it takes the request and notifies them, with the transcript and the contact details. It handles the repetitive questions; whatever needs a decision comes to you.
No. It filters out repetitive requests and leaves your staff whatever needs a decision. So when you talk to a customer, you really have time for them.
Sign-up, data and costs 5
In three steps: the plan, your details, the card. A 14-day trial starts straight away: you sign up with email and card, but there is no charge during the trial and you can cancel whenever you want. Then you set up channels, numbers and team from the console.
No, and you don’t need to install anything. You connect the channels from the console, one at a time; if you need a hand, write to us.
Prices are public, on the Pricing page. You pick the module for your business and the volume tier — the conversations and outcomes included each month — and add, if you need them, the paid Phone and Signature add-ons. Prices exclude VAT, there is no set-up fee, and the yearly plan saves on the fee.
Data is processed in compliance with the GDPR, hosted on European infrastructure and accessible only to authorised staff. The same applies to phone calls and their transcripts. You can export or delete everything at any time.
Neighbourhood bakeries and shops, pharmacies, restaurants, beauticians and hairdressers, gyms, hotels and B&Bs, professional and medical practices, artisans. If you get requests all day and nobody to answer them, you’re in the right place.