Born in the field, from a real need
Chattoo was born in 2024 in a real context, in the field. A major national tour operator had a clear need: to support Italian tourists in Japan even when the team couldn't be physically present.
The chatbot was designed to bridge that distance, becoming the digital bridge between the traveller and the Japanese concierge on site. A 24/7 point of reference able to provide useful information, solve operational needs — from lost luggage to bookings — and ensure service continuity throughout the trip.
Over time, the platform evolved: support was joined by tour integration, turning assistance into a tool for enhancing the experience and targeted promotion of the offering.
Today, Chattoo is a market-ready strategic partner: a modular, configurable platform designed to meet real operational needs, scale across different contexts and integrate assistance, request management and service promotion in a single system.