Five people answer. None of them knows what the others said.
When requests come in from several channels and several sites, the problem isn’t answering: it’s knowing who answered what. Chattoo puts everything in one place, with the right permissions for each person and a written record of every conversation.
The three questions you get every day
“Who answered this customer yesterday?”
“Is this request for the Rome site or the Milan one?”
“How many requests did we close this week?”
These are control questions, not support questions. And they all have a written answer.
Several operators and several teams
Roles and permissions for each person
Who reads, who answers, who configures. Everyone sees what they need, not everything else.
Several sites, one setup
Each site has its own opening hours and price lists, but the basic setup is written once.
Summaries by channel and by site
What was asked, from where, who closed it. The control you don’t have with five separate apps.
