The customer picks the channel,you just focus on your business.
Chattoo answers on all seven. Same information, same answers, same quality. Set it up once and it holds everywhere.
Where your customers already write to you.
We are an official Meta Tech Partner. No secondary number, no third-party app: your WhatsApp Business number stays yours.
Texts, voice messages, photos and documents all come through. The conversations land in the same queue as every other channel.
- Official integration
- Voice messages
- Photos and documents
Example with made-up data.
Messenger
Requests from your Facebook page.
Whoever writes from the page gets an answer like anyone else and lands in the same list of conversations. There is no separate inbox to remember to open.
- Page connection
- One queue
- Voice messages
Example with made-up data.
Direct messages do not sit there.
This is the channel where requests pile up fastest and get lost just as fast. Chattoo answers straight away and brings only the ones worth your time to an operator.
- Immediate reply
- Hand-off to an operator
- Voice messages
Example with made-up data.
Telegram
For the audience that works there.
Less common among end customers, widely used by communities and working groups. If your audience is on Telegram, Chattoo answers there too.
- Texts and voice messages
- Same features as the other channels
Example with made-up data.
Website chat
Asking without filling in a form.
The widget installs on any page. Visitors ask the question they would have asked on the phone, while they are still looking at the product or the service.
No mandatory fields before talking: whoever wants to leave their details does it later, inside the conversation.
- Installs on any site
- No sign-up for the visitor
Example with made-up data.
The inbox too.
Requests that arrive by email are read and handled with the same information as the other channels, and produce the same report. Same voice, same answers, same traceability.
- Dedicated mailbox
- Same report
Example with made-up data.
Phone
It answers and it speaks.
A voice that answers calls, understands what is needed and takes the request to a result. Not a menu of keys to press: a real conversation, booking appointments the way it does in chat.
It handles voice messages too, and transcribes everything: every call leaves a written record. If a person is needed, the request reaches you in writing and you call back.
Useful in the evening, at the weekend, and any time everyone is busy.
- Dedicated number
- Voice messages
- Call and voice message transcripts
- Active out of hours
Open the widget and ask it to book you an appointment: by voice it does what it does in chat.
Message Chattoo
Example with made-up data.
Seven channels, one queue of conversations.
- Messenger
- Telegram
- Website chat
- Phone
Every request arrives in the same dashboard, in the same format, with the same report. Your operators do not have to learn seven different tools or remember to check seven inboxes.
Roles and permissions decide who sees what. Every conversation stays traceable.